Entry Certificate in Business Analysis Stakeholder Engagement and Communication

Question 1

A stakeholder register PRIMARILY serves to:

Accepted Answer

Identify stakeholders and document their roles, interests, and influence

Answer

The stakeholder register is the central reference for understanding who is involved, what they care about, and how they can affect the project.

Question 2

Which stakeholder analysis technique plots stakeholders based on their power and interest to determine engagement strategies?

Accepted Answer

Power/Interest grid

Answer

The Power/Interest grid helps business analysts prioritize stakeholder management by categorizing stakeholders into four quadrants requiring different engagement levels.

Question 3

A business analyst should involve a stakeholder with HIGH power but LOW interest by:

Accepted Answer

Keeping them satisfied with high-level updates without overwhelming detail

Answer

High-power, low-interest stakeholders should be kept satisfied but not over-engaged, as excessive involvement wastes their time and can create friction.

Question 4

Which communication technique is MOST appropriate for conveying complex, multi-faceted requirements to a technical development team?

Accepted Answer

Structured walkthrough with detailed models and diagrams

Answer

Structured walkthroughs allow the BA to present detailed requirements interactively, answer questions, and confirm understanding in real time.

Question 5

What is the purpose of a RACI matrix in business analysis?

Accepted Answer

To clarify roles and responsibilities for tasks and decisions

Answer

A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each activity, reducing confusion about ownership.

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Stakeholder Engagement and Communication