Entry Certificate in Business Analysis Elicitation Techniques

Question 1

Which elicitation technique involves observing stakeholders in their natural work environment to understand current processes?

Accepted Answer

Observation

Answer

Observation allows the business analyst to witness actual work being performed, revealing tacit knowledge that stakeholders may not think to mention.

Question 2

A business analyst wants to gather input from a large, geographically dispersed group of stakeholders simultaneously. Which elicitation technique is most appropriate?

Accepted Answer

Survey/Questionnaire

Answer

Surveys and questionnaires are ideal for collecting standardized data from large or distributed groups quickly and cost-effectively.

Question 3

Which type of interview allows the interviewee to expand on topics freely, uncovering unexpected insights?

Accepted Answer

Unstructured interview

Answer

Unstructured interviews use open-ended questions and allow conversation to flow naturally, making them ideal for early discovery phases.

Question 4

A facilitated workshop brings together stakeholders to elicit requirements. What is the PRIMARY advantage of this approach over individual interviews?

Accepted Answer

Consensus building and immediate conflict resolution

Answer

Workshops allow diverse stakeholders to negotiate differences and reach consensus in real time, which individual interviews cannot achieve.

Question 5

Which elicitation technique uses a working model of a system to gather stakeholder feedback before full development?

Accepted Answer

Prototyping

Answer

Prototyping creates a tangible representation of the solution so stakeholders can react to something concrete rather than abstract descriptions.

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Elicitation Techniques