EMD Training and Protocol Systems 3

Question 1

What is the primary purpose of the case review (QA/QI) process in a certified EMD center?

Accepted Answer

To identify training needs and ensure protocol compliance

Answer

QA/QI case review is a constructive process aimed at improving performance and ensuring consistent protocol compliance.

Question 2

According to NAED Accredited Center of Excellence (ACE) standards, what is the minimum percentage of calls that should be reviewed for quality assurance each month?

Accepted Answer

5%

Answer

ACE standards require that at least 5% of all calls be reviewed monthly to maintain accreditation status.

Question 3

What does a Protocol Compliance Score measure in an EMD quality assurance review?

Accepted Answer

The degree to which a dispatcher followed MPDS steps correctly on a reviewed call

Answer

A Protocol Compliance Score quantifies how accurately the dispatcher adhered to each required step in the MPDS during a specific call.

Question 4

What is a 'sentinel event' in the context of EMD quality review?

Accepted Answer

An unexpected serious outcome that triggers mandatory case review

Answer

A sentinel event is an unanticipated serious adverse outcome that triggers immediate in-depth case review to identify protocol failures.

Question 5

Which tool does NAED provide to help centers score call compliance during QA review?

Accepted Answer

AQUA (Automatic Quality Assurance)

Answer

AQUA is NAED's web-based quality assurance platform that centers use to score, track, and report protocol compliance data.

(EMD) Emergency Medical Dispatch Practice Test

(EMD) Emergency Medical Dispatch Practice Test

EMD Training and Protocol Systems 3