EMD Caller Interrogation Techniques 4

Question 1

What is 'caller assumption' in EMD, and why is it a problem?

Accepted Answer

When the caller assumes the patient is fine without checking, leading to undertriage

Answer

Caller assumption occurs when a bystander does not physically verify the patient's status before reporting it, which can lead to dangerous undertriage decisions.

Question 2

Why are 'leading questions' considered a risk in EMD caller interrogation?

Accepted Answer

They suggest an answer to the caller, potentially distorting the information received

Answer

Leading questions bias the caller's response, which can result in inaccurate information, wrong determinant codes, and inappropriate response levels.

Question 3

During interrogation for an unconscious patient, what is the critical secondary question after confirming unconsciousness?

Accepted Answer

Is the patient breathing normally?

Answer

After confirming unconsciousness, determining whether the patient is breathing normally is the single most critical factor for triggering CPR pre-arrival instructions.

Question 4

A caller refuses to answer interrogation questions and demands units be sent immediately. What is the best EMD response?

Accepted Answer

Dispatch based on location information already obtained and continue trying to gather information

Answer

Dispatch should proceed with available information to ensure patient safety, while the dispatcher continues attempting to gather information during the call.

Question 5

What is the purpose of the 'controlled pause' technique during an emotionally charged EMD interrogation?

Accepted Answer

To allow a brief silence that prompts the caller to fill in more detail

Answer

A controlled pause uses natural conversational silence as a cue for callers to volunteer additional information they may not have thought to provide.

(EMD) Emergency Medical Dispatch Practice Test

(EMD) Emergency Medical Dispatch Practice Test

EMD Caller Interrogation Techniques 4