EMD Caller Interrogation Techniques 2

Question 1

When a caller reports the patient 'might be breathing,' how should the EMD dispatcher treat this response?

Accepted Answer

Treat it as 'not breathing' until confirmed otherwise

Answer

Ambiguous breathing status must be treated as 'not breathing' to ensure the highest level of response and trigger pre-arrival CPR instructions if needed.

Question 2

What is the primary purpose of 'key questions' in the MPDS interrogation protocol?

Accepted Answer

To determine the most appropriate response level and pre-arrival instructions

Answer

Key questions are protocol-specific queries designed to identify the correct determinant code, response level, and appropriate pre-arrival instructions.

Question 3

During EMD interrogation, what is the 'echo technique' used for?

Accepted Answer

Repeating the caller's last word to encourage them to continue speaking

Answer

The echo technique involves repeating the caller's last word or phrase to prompt them to provide more detail without leading them.

Question 4

A caller reports a 45-year-old male with chest pain. Which follow-up question has the highest dispatch priority?

Accepted Answer

Is he conscious and breathing normally?

Answer

Determining consciousness and breathing status is the first critical interrogation step because it governs the response priority and immediate pre-arrival instructions.

Question 5

What should a dispatcher do when a caller provides contradictory information during interrogation?

Accepted Answer

Calmly re-ask the specific question to clarify

Answer

Dispatchers should calmly re-ask the question using clear, simple language to resolve contradictions without alarming the caller.

(EMD) Emergency Medical Dispatch Practice Test

(EMD) Emergency Medical Dispatch Practice Test

EMD Caller Interrogation Techniques 2