CWI Client Communication & Supervision 4

Question 1

Which of the following BEST describes active supervision on a climbing wall?

Accepted Answer

Continuously moving, scanning, and engaging with participants to anticipate hazards

Answer

Active supervision involves proactive movement, observation, and engagement to identify and prevent hazards before they escalate.

Question 2

A client becomes verbally aggressive after being told they cannot climb without a harness check. The CWI should:

Accepted Answer

Remain calm, restate the policy firmly but respectfully, and involve a manager if needed

Answer

Remaining calm while firmly upholding safety policies and escalating to management if necessary is the appropriate response to aggression.

Question 3

When delivering safety instructions to a large group, a CWI should position themselves so that:

Accepted Answer

All participants can see and hear them clearly without straining

Answer

Optimal positioning ensures every participant receives the safety briefing clearly, reducing the risk of missed information.

Question 4

A belayer and climber use inconsistent commands during a session ('safe' instead of the facility's 'off belay'). The CWI should:

Accepted Answer

Correct the terminology immediately and enforce the facility's standard commands

Answer

Standardized belay commands prevent miscommunication; non-standard terms must be corrected immediately to maintain safety.

Question 5

A CWI notices a beginner climber is not following the route and is traversing into another climber's path. The FIRST step is to:

Accepted Answer

Calmly call to the beginner by name and direct them away from the conflict zone

Answer

A calm, directed verbal cue to the specific climber addresses the hazard without creating additional alarm or confusion.

CWI Practice Test