CTC Workflow Integration & Program Implementation 2

Question 1

When integrating telehealth into an existing clinical workflow, which step should occur FIRST?

Accepted Answer

Conduct a current-state workflow analysis

Answer

A current-state workflow analysis identifies gaps and inefficiencies before any technology or training decisions are made.

Question 2

A telehealth program coordinator discovers that front-desk staff are double-booking in-person and virtual slots. The BEST corrective action is to:

Accepted Answer

Create separate scheduling templates for telehealth and in-person encounters

Answer

Separate scheduling templates prevent double-booking by clearly delineating appointment types in the EHR.

Question 3

Which metric BEST measures workflow efficiency after telehealth implementation?

Accepted Answer

Average time from patient check-in to provider connection

Answer

Time from check-in to provider connection directly reflects how smoothly the telehealth workflow is operating.

Question 4

A rural clinic wants to implement a store-and-forward telehealth program for dermatology. What is the PRIMARY workflow consideration?

Accepted Answer

Establishing a protocol for image capture, transmission, and specialist response time

Answer

Store-and-forward workflows depend on clear image capture standards and defined turnaround times for specialist review.

Question 5

During program implementation, stakeholder buy-in from providers is BEST achieved by:

Accepted Answer

Sharing peer-reviewed outcomes data and involving providers in workflow design

Answer

Evidence-based outcomes and co-design of workflows address provider concerns and foster genuine adoption.

(CTC) Certified Telehealth Coordinator Practice Test