CTC Workflow Integration & Program Implementation 2 — Questions and Answers
Question 1: When integrating telehealth into an existing clinical workflow, which step should occur FIRST?
- Purchase telehealth software licenses
- Conduct a current-state workflow analysis (Correct answer)
- Train all clinical staff on the new platform
- Notify payers of the program launch
Correct answer: Conduct a current-state workflow analysis
A current-state workflow analysis identifies gaps and inefficiencies before any technology or training decisions are made.
Question 2: A telehealth program coordinator discovers that front-desk staff are double-booking in-person and virtual slots. The BEST corrective action is to:
- Allow double-booking since virtual visits are shorter
- Create separate scheduling templates for telehealth and in-person encounters (Correct answer)
- Reduce virtual appointment availability by 50%
- Delegate scheduling entirely to clinical staff
Correct answer: Create separate scheduling templates for telehealth and in-person encounters
Separate scheduling templates prevent double-booking by clearly delineating appointment types in the EHR.
Question 3: Which metric BEST measures workflow efficiency after telehealth implementation?
- Number of telehealth platforms available
- Staff-to-patient ratio in the waiting room
- Average time from patient check-in to provider connection (Correct answer)
- Number of telehealth policy documents updated
Correct answer: Average time from patient check-in to provider connection
Time from check-in to provider connection directly reflects how smoothly the telehealth workflow is operating.
Question 4: A rural clinic wants to implement a store-and-forward telehealth program for dermatology. What is the PRIMARY workflow consideration?
- Ensuring synchronous video capability for each visit
- Establishing a protocol for image capture, transmission, and specialist response time (Correct answer)
- Hiring an on-site dermatologist
- Requiring patients to travel to the clinic for all follow-ups
Correct answer: Establishing a protocol for image capture, transmission, and specialist response time
Store-and-forward workflows depend on clear image capture standards and defined turnaround times for specialist review.
Question 5: During program implementation, stakeholder buy-in from providers is BEST achieved by:
- Mandating participation through administrative policy
- Sharing peer-reviewed outcomes data and involving providers in workflow design (Correct answer)
- Offering financial bonuses for every telehealth visit completed
- Limiting telehealth to only new patient visits
Correct answer: Sharing peer-reviewed outcomes data and involving providers in workflow design
Evidence-based outcomes and co-design of workflows address provider concerns and foster genuine adoption.
Question 6: A telehealth coordinator is piloting a new remote monitoring program. Which implementation strategy minimizes risk during rollout?
- Full organization-wide launch on day one
- Phased rollout starting with a single department or patient population (Correct answer)
- Outsourcing all monitoring to a third-party vendor immediately
- Waiting until 100% of staff are trained before seeing any patients
Correct answer: Phased rollout starting with a single department or patient population
A phased rollout limits exposure to workflow errors and allows iterative improvements before scaling.
Question 7: Which element is ESSENTIAL in a telehealth visit workflow checklist for clinical staff?
- Patient's preferred social media platform
- Verification of patient identity and consent before the encounter (Correct answer)
- Provider's personal mobile phone number
- Insurance pre-authorization for all future visits
Correct answer: Verification of patient identity and consent before the encounter
Identity verification and consent confirmation are legal and ethical requirements that must occur before every telehealth visit.
CTC Workflow Integration & Program Implementation 2
When integrating telehealth into an existing clinical workflow, which step should occur FIRST?