CTC CTC Quality Improvement & Outcomes Measurement

Question 1

Which quality improvement model uses Plan-Do-Study-Act (PDSA) cycles to test and refine changes in telehealth programs?

Accepted Answer

The Model for Improvement (IHI)

Answer

Six Sigma DMAIC

Answer

Lean Value Stream Mapping

Answer

ISO 9001 Certification

Question 2

A telehealth program tracks 'no-show rates' as a key performance indicator. Which action is most effective in reducing telehealth no-shows?

Accepted Answer

Sending automated appointment reminders via SMS or patient portal 24–48 hours before the visit

Answer

Charging cancellation fees upfront

Answer

Requiring patients to arrive at a clinic site for all visits

Answer

Reducing appointment slot availability

Question 3

Patient satisfaction scores in telehealth programs are most commonly collected using which validated survey instrument?

Accepted Answer

HCAHPS (adapted for telehealth)

Answer

PHQ-9

Answer

GAD-7

Answer

AUDIT-C

Question 4

In telehealth quality measurement, 'technical failure rate' refers to what?

Accepted Answer

The proportion of telehealth encounters that could not be completed due to technology issues

Answer

The percentage of claims denied due to coding errors

Answer

The rate of equipment theft in telehealth clinics

Answer

The frequency of EHR downtime

Question 5

Which framework is commonly used by CTC-certified coordinators to evaluate the effectiveness of a telehealth program across four dimensions: access, quality, cost, and patient experience?

Accepted Answer

Quadruple Aim

Answer

Triple Aim

Answer

SWOT Analysis

Answer

Balanced Scorecard

Question 6

A telehealth coordinator reviewing hospital readmission data notices that patients using remote patient monitoring (RPM) have 20% lower 30-day readmission rates. What type of outcome does this represent?

Accepted Answer

Outcome measure

Answer

Process measure

Answer

Structural measure

Answer

Balancing measure