CSA CSA - ServiceNow System Administrator Incident and Change Management 2

Question 1

In ServiceNow Change Management, which change type requires a full CAB review before approval?

Accepted Answer

Normal

Answer

Normal changes require full Change Advisory Board (CAB) review and approval before implementation.

Question 2

What is the purpose of a Change Task in ServiceNow?

Accepted Answer

To break a change request into actionable work items

Answer

Change Tasks are child records of a Change Request used to assign and track individual implementation steps.

Question 3

Which state must a Normal Change reach before implementation work can begin?

Accepted Answer

Authorize

Answer

A Normal Change must reach the 'Authorize' state, meaning all required approvals have been granted, before implementation.

Question 4

What is the primary difference between a Standard and an Emergency change in ServiceNow?

Accepted Answer

Standard changes are pre-approved; Emergency changes require expedited approval

Answer

Standard changes are pre-approved low-risk changes, while Emergency changes require rapid approval due to urgent business need.

Question 5

Which ServiceNow module allows administrators to define the approval workflow stages for Change Requests?

Accepted Answer

Change Models

Answer

Change Models define reusable templates that specify the approval workflow, tasks, and states for a particular type of change.

(CSA) ServiceNow System Administrator Certification Practice Test