CSA CSA - ServiceNow System Administrator Incident and Change Management 2

Question 1

In ServiceNow Change Management, which change type requires a full CAB review before approval?

Accepted Answer

Normal

Answer

Standard

Answer

Emergency

Answer

Latent

Question 2

What is the purpose of a Change Task in ServiceNow?

Accepted Answer

To break a change request into actionable work items

Answer

To log a configuration item change

Answer

To link an incident to a change

Answer

To record rollback steps

Question 3

Which state must a Normal Change reach before implementation work can begin?

Accepted Answer

Authorize

Answer

Assess

Answer

Review

Answer

Implement

Question 4

What is the primary difference between a Standard and an Emergency change in ServiceNow?

Accepted Answer

Standard changes are pre-approved; Emergency changes require expedited approval

Answer

Standard changes skip CAB; Emergency changes require CAB

Answer

Standard changes have no risk; Emergency changes have high risk

Answer

Standard changes are automated; Emergency changes are manual

Question 5

Which ServiceNow module allows administrators to define the approval workflow stages for Change Requests?

Accepted Answer

Change Models

Answer

Workflow Editor

Answer

SLA Definitions

Answer

Business Rules

Question 6

In the context of Change Management, what does 'CAB' stand for?

Accepted Answer

Change Advisory Board

Answer

Change Approval Body

Answer

Certified Action Board

Answer

Central Authorization Branch