CSA CSA - ServiceNow System Administrator Notifications and Email Configuration

Question 1

In ServiceNow, which module is used to create and manage email notifications sent to users?

Accepted Answer

Notifications

Answer

Email Accounts

Answer

Inbound Actions

Answer

Email Logs

Question 2

What are the three trigger conditions you can configure for a ServiceNow Notification?

Accepted Answer

Created, Updated, Deleted

Answer

Inserted, Updated, Queried

Answer

New, Changed, Resolved

Answer

Opened, Assigned, Closed

Question 3

Which field in a ServiceNow Notification definition specifies the recipient of the email?

Accepted Answer

Users/Groups to notify

Answer

To

Answer

Recipients

Answer

Send To

Question 4

What is the purpose of an Email Template in ServiceNow?

Accepted Answer

To create reusable subject and body content for Notifications

Answer

To define inbound email routing rules

Answer

To store outbound SMTP settings

Answer

To map email fields to task fields

Question 5

Which ServiceNow feature allows variable substitution in Notification email bodies using field values from the triggering record?

Accepted Answer

Mail Scripts

Answer

Workflow Scratchpad

Answer

Email Scripts

Answer

Field Substitution Variables

Question 6

How do you reference a field value directly in a ServiceNow Notification email body?

Accepted Answer

${field_name}

Answer

Answer

${record.field_name}

Answer

${variable.field_name}