CPM Outcome Evaluation & Surveys 2

Question 1

Which type of survey scale asks respondents to rate their agreement on a 5- or 7-point scale from 'Strongly Disagree' to 'Strongly Agree'?

Accepted Answer

Likert scale

Answer

The Likert scale uses ordered response levels measuring agreement strength and is one of the most common tools in mentoring outcome surveys.

Question 2

A mentor wants to assess whether a mentee's confidence improved over a 6-month program. Which evaluation design best supports this claim?

Accepted Answer

Pre-post survey comparing baseline and follow-up scores

Answer

A pre-post design captures change over time by comparing the same individuals before and after the mentoring intervention.

Question 3

When survey response rates fall below acceptable thresholds, what is the primary concern for mentoring program evaluators?

Accepted Answer

Non-response bias skewing results

Answer

Low response rates risk non-response bias, where those who did not respond may differ systematically from those who did, invalidating conclusions.

Question 4

Which qualitative method is most useful when a mentor wants to understand the *why* behind low satisfaction survey scores?

Accepted Answer

Follow-up interviews or focus groups

Answer

Interviews and focus groups allow participants to elaborate on their experiences, revealing reasons behind quantitative patterns.

Question 5

In Kirkpatrick's four-level evaluation model, Level 3 assesses:

Accepted Answer

Transfer of learning to on-the-job behavior

Answer

Level 3 (Behavior) measures whether participants apply what they learned back in their work or personal context.

(CPM) Certified Professional Mentor Practice Test