CPM Communication Strategies & Active Listening

Question 1

What is the goal of active listening in mentoring?

Accepted Answer

To understand and respond meaningfully

Answer

To dominate the conversation

Answer

To quickly give advice

Answer

To correct the mentee

Question 2

Which behavior demonstrates active listening?

Accepted Answer

Paraphrasing to confirm understanding

Answer

Interrupting with solutions

Answer

Checking your phone

Answer

Looking away

Question 3

Why is nonverbal communication important?

Accepted Answer

They reinforce spoken communication

Answer

They distract from the message

Answer

They replace active listening

Answer

They are irrelevant in mentoring

Question 4

How can mentors avoid miscommunication?

Accepted Answer

Clarifying and summarizing regularly

Answer

Assuming mentee comprehension

Answer

Using jargon

Answer

Repeating instructions louder

Question 5

What is reflective listening?

Accepted Answer

Repeating back what the mentee said in your own words

Answer

Giving quick responses

Answer

Correcting the mentee’s grammar

Answer

Asking unrelated questions

Question 6

Why is empathy vital in communication?

Accepted Answer

It promotes understanding and support

Answer

It shortens conversations

Answer

It avoids emotional discussions

Answer

It improves technical knowledge

Question 7

What is the benefit of asking open-ended questions?

Accepted Answer

To prompt detailed discussion

Answer

To get yes/no answers

Answer

To rush the conversation

Answer

To reduce dialogue

Question 8

Which of the following improves communication?

Accepted Answer

Focusing completely on the mentee

Answer

Checking emails during conversation

Answer

Thinking about your response

Answer

Preparing rebuttals

Question 9

How does feedback contribute to effective communication?

Accepted Answer

It helps both parties adjust and grow

Answer

It ends conversations

Answer

It discourages openness

Answer

It replaces conversation