CPHQ Quality Review and Accountability 4

Question 1

Which of the following BEST describes the purpose of a Failure Mode and Effects Analysis (FMEA)?

Accepted Answer

Prospectively identifying potential process failures before they cause harm

Answer

FMEA is a proactive risk assessment tool used to identify and prioritize potential failure points in a process before patient harm occurs.

Question 2

A quality coordinator is preparing a report for the board of directors on patient safety culture. Which validated tool is MOST appropriate to measure safety culture?

Accepted Answer

AHRQ Hospital Survey on Patient Safety Culture (HSOPS)

Answer

The AHRQ HSOPS is the validated, widely-used instrument for measuring staff perceptions of patient safety culture in hospitals.

Question 3

The Ongoing Professional Practice Evaluation (OPPE) process differs from FPPE in that OPPE is:

Accepted Answer

A continuous, periodic review of all practitioners' performance

Answer

OPPE is a routine, continuous monitoring process for all credentialed practitioners, while FPPE is triggered by specific concerns.

Question 4

A patient grievance is defined by CMS as a formal written complaint or a complaint that is NOT resolved at the time it is submitted. Who is responsible for reviewing and responding to patient grievances?

Accepted Answer

The Patient Grievance Committee or its designee

Answer

CMS requires hospitals to have a grievance process with a designated committee or individual responsible for reviewing and responding to formal grievances.

Question 5

Which statistical concept describes the degree to which a measurement tool consistently produces the same results under the same conditions?

Accepted Answer

Reliability

Answer

Reliability refers to the consistency and reproducibility of a measurement instrument across repeated applications.

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ Quality Review and Accountability 4