CPHQ Risk Management and Patient Advocacy

Question 1

What is the primary goal of clinical risk management in a healthcare organization?

Accepted Answer

Identify, assess, and mitigate risks to patients, staff, and the organization

Answer

Reduce financial losses only

Answer

Increase hospital revenue

Answer

Improve staff satisfaction scores

Question 2

Which tool is most commonly used in healthcare to proactively identify potential failure points before an adverse event occurs?

Accepted Answer

Failure Mode and Effects Analysis (FMEA)

Answer

Root Cause Analysis (RCA)

Answer

Pareto Chart

Answer

Control Chart

Question 3

A patient advocate's primary responsibility in a hospital setting is to:

Accepted Answer

Ensure patients understand their rights and facilitate access to care

Answer

Manage hospital billing disputes

Answer

Supervise nursing staff

Answer

Conduct credentialing reviews

Question 4

Under the CMS Conditions of Participation, hospitals must inform patients of their rights:

Accepted Answer

Prior to or at the time of admission

Answer

Only at discharge

Answer

Only if the patient requests

Answer

Within 72 hours of admission

Question 5

Which of the following best describes a 'near miss' in healthcare risk management?

Accepted Answer

An unsafe condition that did not reach the patient

Answer

An event that caused patient harm

Answer

An event that reached the patient but caused no harm

Answer

A sentinel event requiring RCA

Question 6

The Joint Commission's Sentinel Event policy requires organizations to perform a root cause analysis within:

Accepted Answer

60 days

Answer

30 days

Answer

45 days

Answer

90 days