CPHQ Practice Test 2

Question 1

Which statistical tool is most appropriate for identifying the root cause of a recurring medication dispensing error?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

A fishbone diagram systematically identifies potential causes of a problem by categorizing factors such as people, process, equipment, and environment.

Question 2

A hospital wants to reduce surgical site infections. Which improvement model is MOST commonly used in healthcare quality improvement?

Accepted Answer

Plan-Do-Study-Act (PDSA)

Answer

The PDSA cycle is the most widely used quality improvement model in healthcare, promoting iterative testing of changes.

Question 3

When benchmarking clinical outcomes, what is the primary purpose of risk adjustment?

Accepted Answer

To compare performance across providers with different patient populations

Answer

Risk adjustment accounts for differences in patient severity and case mix so that outcomes comparisons are fair across different organizations.

Question 4

Under the National Patient Safety Goals, which patient identification practice is required before administering medications?

Accepted Answer

Use at least two patient identifiers

Answer

The Joint Commission requires at least two patient identifiers (e.g., name and date of birth) to be verified before any care or treatment.

Question 5

A quality professional reviews sentinel event data across a health system. Which action is the BEST first step?

Accepted Answer

Conduct a root cause analysis

Answer

Root cause analysis (RCA) is the required first step after a sentinel event to identify system-level contributing factors.

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ Practice Test 2