CPA CPA Emergency Response and Incident Management 2

Question 1

What does an AED (Automated External Defibrillator) location awareness requirement mean for parking attendants?

Accepted Answer

Attendants should know where the nearest AED is located so they can retrieve it quickly in a cardiac emergency

Answer

Knowing the nearest AED location can reduce response time in cardiac emergencies, where every second affects survival probability.

Question 2

What action should a parking attendant take if they observe someone attempting to break into a vehicle in the facility?

Accepted Answer

Observe from a safe distance, call security or 911 immediately, and provide as detailed a description as possible

Answer

Parking attendants are not trained law enforcement and should not confront suspects; calling authorities and observing safely is the correct response.

Question 3

If a vehicle is involved in a hit-and-run within the parking facility, what evidence should the attendant immediately try to preserve?

Accepted Answer

Secure the area, note the departing vehicle's description and plate, and review camera footage before it loops

Answer

Immediate evidence preservation — including camera footage before it records over — is critical for law enforcement investigation of a hit-and-run.

Question 4

A customer becomes verbally aggressive and threatens an attendant over a parking dispute. What is the best response?

Accepted Answer

Stay calm, avoid escalation, do not argue, and contact security or a supervisor if the situation does not de-escalate

Answer

De-escalation through calm communication and early supervisor/security involvement prevents incidents from becoming physical altercations.

Question 5

Under what circumstances should an attendant refuse to release a vehicle to someone claiming to be the owner?

Accepted Answer

If the person cannot produce the claim ticket and valid ID that matches the vehicle registration

Answer

Requiring claim ticket and ID verification protects the facility from liability for releasing a vehicle to an unauthorized person.

CPA - Certified Parking Attendants Practice Test

CPA - Certified Parking Attendants Practice Test

CPA CPA Emergency Response and Incident Management 2