CPA CPA Emergency Response and Incident Management

Question 1

What is the first priority when a vehicle fire is discovered in a parking structure?

Accepted Answer

Immediately evacuate the area, activate the fire alarm, and call 911

Answer

Attempt to extinguish the fire single-handedly

Answer

Move adjacent vehicles first

Answer

Wait to assess whether the fire will self-extinguish

Question 2

If a customer reports their vehicle was damaged while in the facility's care, what should the attendant do first?

Accepted Answer

Remain calm, listen to the customer, document the damage with photographs, and notify a supervisor

Answer

Deny responsibility immediately

Answer

Offer a personal cash settlement

Answer

Ask the customer to return tomorrow

Question 3

What information must be collected in a parking facility incident report?

Accepted Answer

Date, time, location, parties involved, description of incident, witness names, and attendant signature

Answer

Only the customer's name

Answer

Only photographic evidence

Answer

Only the vehicle plate number

Question 4

A customer collapses in the parking facility lobby. What is the correct immediate response?

Accepted Answer

Call 911, provide basic first aid if trained, and stay with the person until emergency services arrive

Answer

Ask them to wait until you finish your current task

Answer

Move them outside and continue working

Answer

Only assist if you have a medical background

Question 5

What is the standard protocol when a customer claims a valuable item is missing from their vehicle?

Accepted Answer

Document the claim immediately, secure the vehicle, review any available camera footage, and notify management

Answer

Tell the customer nothing can be done

Answer

Assume the customer is mistaken

Answer

Issue a refund for parking and dismiss the claim

Question 6

During a power outage in a multi-level parking structure, what is the attendant's immediate duty?

Accepted Answer

Guide customers safely with flashlights, secure vehicle movement, and contact the emergency power system team

Answer

Continue normal operations in the dark

Answer

Lock all exits and wait

Answer

Immediately leave the facility