CPA CPA Emergency Response and Incident Management 1 — Questions and Answers
Question 1: What is the first priority when a vehicle fire is discovered in a parking structure?
- Attempt to extinguish the fire single-handedly
- Immediately evacuate the area, activate the fire alarm, and call 911 (Correct answer)
- Move adjacent vehicles first
- Wait to assess whether the fire will self-extinguish
Correct answer: Immediately evacuate the area, activate the fire alarm, and call 911
Life safety is always the first priority — evacuation and emergency services must be activated before any other action.
Question 2: If a customer reports their vehicle was damaged while in the facility's care, what should the attendant do first?
- Deny responsibility immediately
- Remain calm, listen to the customer, document the damage with photographs, and notify a supervisor (Correct answer)
- Offer a personal cash settlement
- Ask the customer to return tomorrow
Correct answer: Remain calm, listen to the customer, document the damage with photographs, and notify a supervisor
Proper documentation and supervisor notification ensure the incident is handled through official channels and protects all parties.
Question 3: What information must be collected in a parking facility incident report?
- Only the customer's name
- Date, time, location, parties involved, description of incident, witness names, and attendant signature (Correct answer)
- Only photographic evidence
- Only the vehicle plate number
Correct answer: Date, time, location, parties involved, description of incident, witness names, and attendant signature
A complete incident report with all relevant details creates the legal and operational record needed for insurance and liability resolution.
Question 4: A customer collapses in the parking facility lobby. What is the correct immediate response?
- Ask them to wait until you finish your current task
- Call 911, provide basic first aid if trained, and stay with the person until emergency services arrive (Correct answer)
- Move them outside and continue working
- Only assist if you have a medical background
Correct answer: Call 911, provide basic first aid if trained, and stay with the person until emergency services arrive
Calling 911 and staying with an incapacitated person until help arrives is the required response under duty-of-care standards.
Question 5: What is the standard protocol when a customer claims a valuable item is missing from their vehicle?
- Tell the customer nothing can be done
- Document the claim immediately, secure the vehicle, review any available camera footage, and notify management (Correct answer)
- Assume the customer is mistaken
- Issue a refund for parking and dismiss the claim
Correct answer: Document the claim immediately, secure the vehicle, review any available camera footage, and notify management
Thorough documentation and securing the vehicle preserves evidence and is essential for a proper theft investigation.
Question 6: During a power outage in a multi-level parking structure, what is the attendant's immediate duty?
- Continue normal operations in the dark
- Guide customers safely with flashlights, secure vehicle movement, and contact the emergency power system team (Correct answer)
- Lock all exits and wait
- Immediately leave the facility
Correct answer: Guide customers safely with flashlights, secure vehicle movement, and contact the emergency power system team
Guiding customers and stopping vehicle movement during a power outage prevents accidents in unlit areas and fulfills duty-of-care obligations.
CPA CPA Emergency Response and Incident Management 1
What is the first priority when a vehicle fire is discovered in a parking structure?