CPA CPA Emergency Response and Incident Management 2 — Questions and Answers
Question 1: What does an AED (Automated External Defibrillator) location awareness requirement mean for parking attendants?
- Attendants must carry a personal AED
- Attendants should know where the nearest AED is located so they can retrieve it quickly in a cardiac emergency (Correct answer)
- AEDs are only for medical staff
- Attendants do not need to know AED locations
Correct answer: Attendants should know where the nearest AED is located so they can retrieve it quickly in a cardiac emergency
Knowing the nearest AED location can reduce response time in cardiac emergencies, where every second affects survival probability.
Question 2: What action should a parking attendant take if they observe someone attempting to break into a vehicle in the facility?
- Physically confront the individual
- Observe from a safe distance, call security or 911 immediately, and provide as detailed a description as possible (Correct answer)
- Ignore it as it is not their responsibility
- Approach and ask the person if they need help
Correct answer: Observe from a safe distance, call security or 911 immediately, and provide as detailed a description as possible
Parking attendants are not trained law enforcement and should not confront suspects; calling authorities and observing safely is the correct response.
Question 3: If a vehicle is involved in a hit-and-run within the parking facility, what evidence should the attendant immediately try to preserve?
- Move all vehicles immediately to clear the scene
- Secure the area, note the departing vehicle's description and plate, and review camera footage before it loops (Correct answer)
- Wait for the vehicle owner to return before doing anything
- Only document if a customer files a complaint
Correct answer: Secure the area, note the departing vehicle's description and plate, and review camera footage before it loops
Immediate evidence preservation — including camera footage before it records over — is critical for law enforcement investigation of a hit-and-run.
Question 4: A customer becomes verbally aggressive and threatens an attendant over a parking dispute. What is the best response?
- Match their aggression to establish authority
- Stay calm, avoid escalation, do not argue, and contact security or a supervisor if the situation does not de-escalate (Correct answer)
- Immediately call police for any raised voice
- Apologize and offer free parking to end the confrontation
Correct answer: Stay calm, avoid escalation, do not argue, and contact security or a supervisor if the situation does not de-escalate
De-escalation through calm communication and early supervisor/security involvement prevents incidents from becoming physical altercations.
Question 5: Under what circumstances should an attendant refuse to release a vehicle to someone claiming to be the owner?
- If the person is in a hurry
- If the person cannot produce the claim ticket and valid ID that matches the vehicle registration (Correct answer)
- If the attendant personally dislikes the person
- If the vehicle is parked on the top floor
Correct answer: If the person cannot produce the claim ticket and valid ID that matches the vehicle registration
Requiring claim ticket and ID verification protects the facility from liability for releasing a vehicle to an unauthorized person.
Question 6: What is the correct procedure when a vehicle in the facility has a flat tire discovered by the attendant?
- Attempt to change the tire yourself
- Leave a note on the vehicle, document with photos, and notify the customer and supervisor (Correct answer)
- Move the vehicle and ignore the damage
- Only report it if the customer complains
Correct answer: Leave a note on the vehicle, document with photos, and notify the customer and supervisor
Documenting and notifying the customer immediately demonstrates good faith and creates a record that the flat was discovered, not caused, during the facility stay.
CPA CPA Emergency Response and Incident Management 2
What does an AED (Automated External Defibrillator) location awareness requirement mean for parking attendants?