CPA Revenue Control and Payment Systems

Question 1

What is the primary purpose of a Parking Access and Revenue Control System (PARCS)?

Accepted Answer

To automate entry/exit control and accurately track parking revenue

Answer

To manage employee scheduling and shift assignments

Answer

To monitor security camera footage in real time

Answer

To generate reports on vehicle maintenance needs

Question 2

When a customer claims to have lost their parking ticket, what is the standard procedure a parking attendant should follow?

Accepted Answer

Charge the customer the maximum daily or lost-ticket rate as per facility policy

Answer

Waive all charges and allow the customer to exit for free

Answer

Refuse to let the customer exit until the ticket is found

Answer

Contact law enforcement before allowing exit

Question 3

What does the term 'revenue shrinkage' refer to in parking operations?

Accepted Answer

Loss of revenue due to theft, error, or fraud

Answer

A seasonal decrease in parking demand

Answer

Reduction in the number of active parking spaces

Answer

Lowering of hourly parking rates during off-peak hours

Question 4

Which practice best protects parking revenue when an attendant handles cash transactions?

Accepted Answer

Counting change back to the customer and placing payment directly in the drawer

Answer

Storing cash in a personal bag until end of shift

Answer

Accepting only credit card payments to avoid handling cash

Answer

Letting customers make their own change from the cash drawer

Question 5

What is a 'pay-on-foot' (POF) station in a parking facility?

Accepted Answer

A self-service kiosk where customers pay before returning to their vehicle to exit

Answer

A pedestrian walkway with embedded payment sensors

Answer

A mobile payment device carried by parking attendants

Answer

A subscription plan for monthly parkers who pay on foot patrol

Question 6

What is the purpose of a cashier's starting bank (float) in a parking booth?

Accepted Answer

To provide change for customers at the start of a shift

Answer

To fund emergency repairs to parking equipment during the shift

Answer

To pay other attendants their wages at the end of the week

Answer

To cover parking permit fees collected from monthly customers

Question 7

At the end of a shift, how should a parking attendant handle cash reconciliation?

Accepted Answer

Count total cash, subtract the starting bank, and compare net collections against ticket records

Answer

Deposit all cash collected directly into a personal bank account for safekeeping

Answer

Carry the cash to the next shift attendant without documentation

Answer

Report only credit card totals, as cash transactions do not require balancing