CompTIA Software Troubleshooting Practice Test 3

Question 1

Which of these can help in the prevention of phishing attacks?

Accepted Answer

a spam filter

Answer

an antivirus

Answer

anti-malware

Answer

an intrusion detection system

Question 2

A technician wants to restart a service to see whether it fixes an application problem. Where can he restart the service?

Accepted Answer

Services.msc

Answer

Regedit

Answer

Log Viewer

Answer

Event Viewer

Question 3

A user is having problems with a frozen program and wants to terminate it. What is the location where the user can perform this action?

Accepted Answer

Task Manager

Answer

Event Viewer

Answer

Registry

Answer

Services

Question 4

A technician helps a person access safe mode on their computer. The Windows operating system on the computer is an older version. To enter safe mode, what key should the user repeatedly press during the initial boot?

Accepted Answer

F8

Answer

F12

Answer

CTRL

Answer

ESC

Question 5

On their mobile phone's touch screen, a user is having inaccurate touch response issues. The problem persists even  after performing a hard reset on the device. What will be the user's next step?

Accepted Answer

Replace the digitizer.

Answer

Replace the battery.

Answer

The entire phone must be replaced.

Answer

Perform a clean install of the mobile operating system.

Question 6

How many failed login attempts on Apple iOS mobile phones will cause the device to erase everything internally if enabled?

Accepted Answer

$10

Answer

15

Answer

$20

Answer

5

Question 7

A technician needs to use a bootable USB drive to start a computer. They want to do so by changing the computer's boot sequence. To modify the boot order, where can this technician go?

Accepted Answer

BIOS

Answer

Registry

Answer

Task Manager

Answer

Services

Question 8

Which feature of Windows 7 allows files and folders to be grouped logically and appear as if they are in the same location even if they are not?

Accepted Answer

libraries

Answer