CompTIA Software Troubleshooting Practice Test 3
A technician helps a person access safe mode on their computer. The Windows operating system on the computer is an older version. To enter safe mode, what key should the user repeatedly press during the initial boot?
Booting a Windows computer into Safe Mode or Safe Mode with Networking will boot the computer with only the necessary configuration. Safe Mode boots the system with only drivers absolutely necessary to do so. If you suspect problems with drivers, or need to modify system settings that are otherwise unavailable due to booting issues, Safe Mode can help. To enter Safe Mode, repeatedly press F8 during initial boot.
Which of the following file attributes are available to files on a FAT32 partition?
A technician wants to restart a service to see whether it fixes an application problem. Where can he restart the service?
To restart a service, open Services.msc. In the services menu, search for the service in question. In the left panel there should be an option to restart the service.
Linux command/utilities used to see and edit files?
A technician needs to use a bootable USB drive to start a computer. They want to do so by changing the computer's boot sequence. To modify the boot order, where can this technician go?
At times, it is necessary to boot to a different location than the default. The boot order can be changed in the BIOS of the device.
In Windows, which of the following is the file system of choice for CD media?
Which of these can help in the prevention of phishing attacks?
Phishing attacks are a type of spam email. Spam filters can help to cut down on the amount of phishing emails that are received.
In Windows, a deleted file can be retrieved using which of the following?
An attack with a program running that bypasses authentication?
A user is having problems with a frozen program and wants to terminate it. What is the location where the user can perform this action?
If an application freezes or will not close, ending the task from Task Manager is often a quick way to resolve these issues. To end a task, launch Task Manager and locate the application in question. When the application is located, click “End Task”.
On their mobile phone's touch screen, a user is having inaccurate touch response issues. The problem persists even after performing a hard reset on the device. What will be the user's next step?
To resolve inaccurate touch screen response issues, perform a hard reset of the device. If that fails, replace the digitizer.
Which of the following utilities will rearrange the files on your hard disk to occupy contiguous chunks of space?
Which repair option keeps personal files and settings along with the default apps and those that you installed from the Windows Store?
Which of the following is replacing the MBR in 64-bit versions of the Windows operating system?
Which is the online/cloud storage account that comes with your Microsoft account?
Your iPad has an application that ill not stop running. What feature/tool can you use to stop it?
Which feature of Windows 7 allows files and folders to be grouped logically and appear as if they are in the same location even if they are not?
How many failed login attempts on Apple iOS mobile phones will cause the device to erase everything internally if enabled?
On Apple iPhones, if you have the security setting enabled, ten failed login attempts will cause the device to erase everything internally. This feature is disabled by default, but can be enabled in your Touch or Face ID settings for enhanced protection.