Communication Skills Technology & Digital Applications 4

Question 1

Which of the following is an example of a phishing attempt that employees must be trained to recognize?

Accepted Answer

An email urging you to click a link to 'verify your account' immediately or face suspension

Answer

Phishing emails create urgency and fear to trick recipients into clicking malicious links or providing credentials.

Question 2

What is the best way to handle a miscommunication that occurred over email or chat?

Accepted Answer

Switch to a phone call or video chat to resolve the misunderstanding in real time

Answer

Switching to a richer, synchronous medium like a call resolves tone and context issues that text-based communication often creates.

Question 3

Which format is most appropriate for delivering a complex quarterly business report to stakeholders?

Accepted Answer

A formatted PDF or presentation with clear sections, charts, and executive summary

Answer

Formal reports use structured formatting, visual data, and a summary to help stakeholders quickly understand and reference key information.

Question 4

When using collaborative project management software (e.g., Asana, Trello), what communication habit improves team efficiency?

Accepted Answer

Updating task statuses and leaving clear notes so team members have real-time visibility

Answer

Transparent status updates reduce the need for status-check meetings and keep the entire team aligned on progress.

Question 5

What should you do before forwarding an email chain to a new recipient?

Accepted Answer

Review the entire chain and remove any confidential or inappropriate content not meant for the new recipient

Answer

Email chains often contain sensitive information exchanged between the original parties that was not intended for wider distribution.

Communication Skills Practice Test