Communication Skills Practice Test

Question 1

____ isn't one of the seven principles of communication?

Accepted Answer

Character

Answer

Clarity

Answer

Conciseness

Answer

Correctness

Question 2

What distinguishes an assertive speaker?

Accepted Answer

All of the above

Answer

eyes should be making good contact, but not staring

Answer

Recognizing their side and their concerns shows respect

Answer

always communicates a desire for a "win—win” outcome

Question 3

What isn't a problem when it comes to communicating?

Accepted Answer

None of the above

Answer

communication is misinterpreted

Answer

communication is unclear

Answer

information is presented in confusing or misleading ways

Question 4

What message are head jerks conveying?

Accepted Answer

depend upon the context

Answer

agreement

Answer

rejection

Answer

None of the above

Question 5

Which of the following is not an effective way to break down a communication barrier?

Accepted Answer

Poor retention

Answer

Encourage open communication

Answer

Use appropriate language

Answer

Effective Listening

Question 6

In the communication process, who produces a message?

Accepted Answer

sender

Answer

receiver

Answer

transmitter

Answer

channel

Question 7

What is the typical initial step in a writing task?

Accepted Answer

Setting the topic

Answer

Enlisting useful sources

Answer

Enlisting useful sources

Answer

Narrowing an topic

Question 8

Which term describes those who pay attention to a speaker?

Accepted Answer

All of the above

Answer

Listeners

Answer

addressees

Answer

Audience

Question 9

Which parts of written communication rely on the layout of the content?

Accepted Answer

structure

Answer

content

Answer

style

Question 10

Keith Davis identified how many different types of grapevine chains?

Accepted Answer

4

Answer

3

Answer

2

Answer

5