Communication Skills Technology & Digital Applications 4 — Questions and Answers
Question 1: Which of the following is an example of a phishing attempt that employees must be trained to recognize?
- A calendar invite from a known colleague
- An email urging you to click a link to 'verify your account' immediately or face suspension (Correct answer)
- An automated report from your company's internal software
- A voicemail from your manager asking you to call back
Correct answer: An email urging you to click a link to 'verify your account' immediately or face suspension
Phishing emails create urgency and fear to trick recipients into clicking malicious links or providing credentials.
Question 2: What is the best way to handle a miscommunication that occurred over email or chat?
- Send multiple follow-up emails restating your original point more forcefully
- Switch to a phone call or video chat to resolve the misunderstanding in real time (Correct answer)
- Ignore it and hope the other party figures it out
- Copy your manager on all future messages as a protective measure
Correct answer: Switch to a phone call or video chat to resolve the misunderstanding in real time
Switching to a richer, synchronous medium like a call resolves tone and context issues that text-based communication often creates.
Question 3: Which format is most appropriate for delivering a complex quarterly business report to stakeholders?
- A casual text message summarizing the highlights
- A formatted PDF or presentation with clear sections, charts, and executive summary (Correct answer)
- A live phone call with no supporting visuals
- A single-paragraph email
Correct answer: A formatted PDF or presentation with clear sections, charts, and executive summary
Formal reports use structured formatting, visual data, and a summary to help stakeholders quickly understand and reference key information.
Question 4: When using collaborative project management software (e.g., Asana, Trello), what communication habit improves team efficiency?
- Assigning every task to yourself to maintain control
- Updating task statuses and leaving clear notes so team members have real-time visibility (Correct answer)
- Keeping all task details private to avoid criticism
- Deleting completed tasks immediately to keep the board clean
Correct answer: Updating task statuses and leaving clear notes so team members have real-time visibility
Transparent status updates reduce the need for status-check meetings and keep the entire team aligned on progress.
Question 5: What should you do before forwarding an email chain to a new recipient?
- Forward it immediately without changes to preserve the full context
- Review the entire chain and remove any confidential or inappropriate content not meant for the new recipient (Correct answer)
- Add a lengthy explanation at the top apologizing for forwarding
- Ask your IT department for permission each time
Correct answer: Review the entire chain and remove any confidential or inappropriate content not meant for the new recipient
Email chains often contain sensitive information exchanged between the original parties that was not intended for wider distribution.
Question 6: Which accessibility practice should be followed when sharing digital content in a workplace?
- Use only images with no text, as visuals communicate universally
- Add alt text to images and ensure documents are screen-reader compatible (Correct answer)
- Use the smallest font size to fit more information on each page
- Avoid using headings so the document flows as one continuous block
Correct answer: Add alt text to images and ensure documents are screen-reader compatible
Alt text and screen-reader compatibility ensure that team members with visual impairments can fully access shared digital content.
Question 7: A remote employee repeatedly misses team chat notifications during work hours. What is the most appropriate solution?
- Remove them from all group chats to avoid confusion
- Agree on core 'availability hours' and use status indicators to signal when online (Correct answer)
- Send the same message repeatedly until they respond
- Escalate immediately to HR for disciplinary action
Correct answer: Agree on core 'availability hours' and use status indicators to signal when online
Setting shared availability norms and using status indicators helps distributed teams coordinate without constant interruptions.
Communication Skills Technology & Digital Applications 4
Which of the following is an example of a phishing attempt that employees must be trained to recognize?