Technology & Digital Applications Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Digital Applications flashcards as text
Which of the following is an example of a phishing attempt that employees must be trained to recognize?
Answer: An email urging you to click a link to 'verify your account' immediately or face suspension
Phishing emails create urgency and fear to trick recipients into clicking malicious links or providing credentials.
What is the best way to handle a miscommunication that occurred over email or chat?
Answer: Switch to a phone call or video chat to resolve the misunderstanding in real time
Switching to a richer, synchronous medium like a call resolves tone and context issues that text-based communication often creates.
Which format is most appropriate for delivering a complex quarterly business report to stakeholders?
Answer: A formatted PDF or presentation with clear sections, charts, and executive summary
Formal reports use structured formatting, visual data, and a summary to help stakeholders quickly understand and reference key information.
When using collaborative project management software (e.g., Asana, Trello), what communication habit improves team efficiency?
Answer: Updating task statuses and leaving clear notes so team members have real-time visibility
Transparent status updates reduce the need for status-check meetings and keep the entire team aligned on progress.
What should you do before forwarding an email chain to a new recipient?
Answer: Review the entire chain and remove any confidential or inappropriate content not meant for the new recipient
Email chains often contain sensitive information exchanged between the original parties that was not intended for wider distribution.
Which accessibility practice should be followed when sharing digital content in a workplace?
Answer: Add alt text to images and ensure documents are screen-reader compatible
Alt text and screen-reader compatibility ensure that team members with visual impairments can fully access shared digital content.
A remote employee repeatedly misses team chat notifications during work hours. What is the most appropriate solution?
Answer: Agree on core 'availability hours' and use status indicators to signal when online
Setting shared availability norms and using status indicators helps distributed teams coordinate without constant interruptions.