Communication Skills Verbal & Nonverbal Communication 2

Question 1

Which of the following best describes 'congruence' in communication?

Accepted Answer

Ensuring verbal and nonverbal messages align

Answer

Congruence means that your spoken words and nonverbal cues match, creating a consistent and trustworthy message.

Question 2

When adapting your communication style to your audience, what is this skill called?

Accepted Answer

Code switching

Answer

Code switching is the practice of adjusting your language, tone, or style depending on the social context or audience.

Question 3

What is the primary function of feedback in the communication process?

Accepted Answer

To allow the sender to verify the message was understood correctly

Answer

Feedback closes the communication loop by letting the sender know whether the receiver understood the message as intended.

Question 4

Which vocal characteristic involves the rise and fall of pitch while speaking?

Accepted Answer

Intonation

Answer

Intonation refers to the variation in pitch throughout speech, which conveys emotion, questions, or emphasis.

Question 5

What does 'mirroring' in communication typically indicate?

Accepted Answer

Reflecting the other person's body language to build rapport

Answer

Mirroring involves subtly matching another person's posture, gestures, or tone to build rapport and show empathy.

Communication Skills Practice Test