Communication Skills Verbal & Nonverbal Communication 2 — Questions and Answers
Question 1: Which of the following best describes 'congruence' in communication?
- Using technical jargon effectively
- Ensuring verbal and nonverbal messages align (Correct answer)
- Speaking at a rapid pace to convey urgency
- Adjusting your message for different audiences
Correct answer: Ensuring verbal and nonverbal messages align
Congruence means that your spoken words and nonverbal cues match, creating a consistent and trustworthy message.
Question 2: When adapting your communication style to your audience, what is this skill called?
- Code switching (Correct answer)
- Active listening
- Verbal aggression
- Monolithic communication
Correct answer: Code switching
Code switching is the practice of adjusting your language, tone, or style depending on the social context or audience.
Question 3: What is the primary function of feedback in the communication process?
- To end the conversation efficiently
- To allow the sender to verify the message was understood correctly (Correct answer)
- To establish dominance in the conversation
- To introduce new topics into the discussion
Correct answer: To allow the sender to verify the message was understood correctly
Feedback closes the communication loop by letting the sender know whether the receiver understood the message as intended.
Question 4: Which vocal characteristic involves the rise and fall of pitch while speaking?
- Enunciation
- Intonation (Correct answer)
- Articulation
- Resonance
Correct answer: Intonation
Intonation refers to the variation in pitch throughout speech, which conveys emotion, questions, or emphasis.
Question 5: What does 'mirroring' in communication typically indicate?
- Imitating the other person's speech impediments
- Reflecting the other person's body language to build rapport (Correct answer)
- Repeating everything the other person says verbatim
- Challenging the other person's viewpoint
Correct answer: Reflecting the other person's body language to build rapport
Mirroring involves subtly matching another person's posture, gestures, or tone to build rapport and show empathy.
Question 6: Which of the following is an example of a closed body language posture?
- Leaning slightly forward toward the speaker
- Maintaining relaxed, open hands
- Turning your body away from the speaker (Correct answer)
- Nodding in agreement while listening
Correct answer: Turning your body away from the speaker
Turning your body away signals disengagement or discomfort, which is a form of closed body language.
Communication Skills Verbal & Nonverbal Communication 2
Which of the following best describes 'congruence' in communication?