Communication Skills Interpersonal Communication & Conflict Resolution 2

Question 1

Which conflict management style seeks a solution that fully satisfies both parties?

Accepted Answer

Collaborating

Answer

Collaborating involves working together to find a solution that fully meets both parties' needs, resulting in a 'win-win' outcome.

Question 2

What does 'constructive feedback' mean in interpersonal communication?

Accepted Answer

Feedback that is specific, actionable, and focused on behavior rather than personality

Answer

Constructive feedback targets specific behaviors and offers actionable suggestions for improvement, rather than criticizing the person.

Question 3

In interpersonal communication, what is 'emotional intelligence' (EQ)?

Accepted Answer

The capacity to recognize, understand, and manage your own and others' emotions

Answer

Emotional intelligence involves recognizing, understanding, and managing emotions — both your own and those of others — to navigate social situations effectively.

Question 4

Which of the following is a common barrier to effective interpersonal communication?

Accepted Answer

Making assumptions about the speaker's intent

Answer

Assuming you know what someone means without checking leads to misunderstandings and breakdowns in communication.

Question 5

What is 'paraphrasing' in the context of active listening?

Accepted Answer

Restating the speaker's message in your own words to confirm understanding

Answer

Paraphrasing involves summarizing what the speaker said in your own words to verify you understood their message correctly.

Communication Skills Practice Test

Communication Skills Practice Test

Communication Skills Interpersonal Communication & Conflict Resolution 2