Communication Skills Interpersonal Communication & Conflict Resolution 2 — Questions and Answers
Question 1: Which conflict management style seeks a solution that fully satisfies both parties?
- Avoiding
- Competing
- Compromising
- Collaborating (Correct answer)
Correct answer: Collaborating
Collaborating involves working together to find a solution that fully meets both parties' needs, resulting in a 'win-win' outcome.
Question 2: What does 'constructive feedback' mean in interpersonal communication?
- Feedback that only highlights positive aspects of performance
- Feedback that is specific, actionable, and focused on behavior rather than personality (Correct answer)
- Feedback delivered anonymously to avoid conflict
- Feedback that compares an employee to their colleagues
Correct answer: Feedback that is specific, actionable, and focused on behavior rather than personality
Constructive feedback targets specific behaviors and offers actionable suggestions for improvement, rather than criticizing the person.
Question 3: In interpersonal communication, what is 'emotional intelligence' (EQ)?
- The ability to memorize and recall large amounts of information
- The capacity to recognize, understand, and manage your own and others' emotions (Correct answer)
- The skill of remaining emotionally detached in professional settings
- The use of emotional appeals in persuasive writing
Correct answer: The capacity to recognize, understand, and manage your own and others' emotions
Emotional intelligence involves recognizing, understanding, and managing emotions — both your own and those of others — to navigate social situations effectively.
Question 4: Which of the following is a common barrier to effective interpersonal communication?
- Using open-ended questions
- Making assumptions about the speaker's intent (Correct answer)
- Maintaining appropriate eye contact
- Paraphrasing to confirm understanding
Correct answer: Making assumptions about the speaker's intent
Assuming you know what someone means without checking leads to misunderstandings and breakdowns in communication.
Question 5: What is 'paraphrasing' in the context of active listening?
- Reading a speaker's written notes aloud
- Restating the speaker's message in your own words to confirm understanding (Correct answer)
- Interrupting the speaker to ask clarifying questions
- Recording the key points of a conversation for later reference
Correct answer: Restating the speaker's message in your own words to confirm understanding
Paraphrasing involves summarizing what the speaker said in your own words to verify you understood their message correctly.
Question 6: Which behavior is most associated with aggressive communication?
- Calmly expressing your needs while considering others' feelings
- Refusing to take a position in a disagreement
- Demanding compliance and dismissing others' perspectives (Correct answer)
- Asking questions before sharing your own opinion
Correct answer: Demanding compliance and dismissing others' perspectives
Aggressive communication involves imposing your will on others without regard for their feelings, rights, or perspectives.
Communication Skills Interpersonal Communication & Conflict Resolution 2
Which conflict management style seeks a solution that fully satisfies both parties?