CNA Quality Assurance & Improvement 2

Question 1

A CNA notices a resident's call light has gone unanswered for 20 minutes. What is the BEST initial action?

Accepted Answer

Answer the call light immediately and address the resident's need

Answer

Prompt response to call lights is a core quality indicator; immediate action addresses patient safety and dignity.

Question 2

Which tool is most commonly used in quality improvement to display how often different problems occur in rank order?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks problems by frequency, helping teams focus improvement efforts on the most impactful issues.

Question 3

When completing an incident report after a resident fall, the CNA should:

Accepted Answer

Record only objective facts about what was observed

Answer

Incident reports must contain objective, factual information to be legally valid and useful for quality improvement.

Question 4

A quality indicator shows that a facility's pressure injury rate has increased over three months. What is the FIRST step in addressing this?

Accepted Answer

Analyze data to identify contributing factors

Answer

Root cause analysis through data review must precede any intervention to ensure targeted and effective quality improvement.

Question 5

Which of the following is an example of a structural quality indicator in long-term care?

Accepted Answer

Staff-to-resident ratio on each shift

Answer

Structural indicators measure the resources and settings available for care, such as staffing levels.

CNA Practice Test