CNA Communication & Stakeholder Relations 3

Question 1

A resident with Alzheimer's disease becomes agitated during morning care. The BEST communication approach is:

Accepted Answer

Use short, simple sentences and a calm tone

Answer

Short, simple sentences delivered in a calm tone reduce confusion and agitation in residents with cognitive impairment.

Question 2

A nurse gives the CNA a verbal instruction during a busy shift. The CNA should:

Accepted Answer

Repeat the instruction back to the nurse to confirm accuracy

Answer

Repeating the instruction back (read-back technique) confirms accuracy and prevents errors caused by miscommunication.

Question 3

Which of the following is considered a barrier to effective communication with residents?

Accepted Answer

Speaking in medical jargon the resident may not understand

Answer

Medical jargon creates confusion and prevents residents from understanding their care, making it a significant communication barrier.

Question 4

A resident's family member is upset about the care provided. The CNA's best response is to:

Accepted Answer

Listen attentively, acknowledge their feelings, and notify the nurse

Answer

Listening empathetically, validating concerns, and escalating to the nurse maintains trust and ensures the issue is addressed appropriately.

Question 5

What does 'therapeutic communication' mean in the context of CNA care?

Accepted Answer

Communication strategies that promote the resident's well-being and comfort

Answer

Therapeutic communication refers to deliberate techniques that support the resident's emotional and physical well-being through interaction.

CNA Practice Test