CNA Communication & Stakeholder Relations 2

Question 1

A resident tells you something in confidence but it involves a safety concern. What is the CNA's most appropriate action?

Accepted Answer

Report the safety concern to the nurse immediately

Answer

Safety concerns must be reported to the nurse regardless of confidentiality requests, as resident well-being takes priority.

Question 2

When communicating with a resident who has hearing loss, which technique is most effective?

Accepted Answer

Face the resident and speak clearly at a moderate pace

Answer

Facing the resident and speaking clearly at a moderate pace allows them to use visual cues and read lips naturally.

Question 3

A family member asks the CNA for details about another resident's condition. The CNA should:

Accepted Answer

Politely decline and redirect them to the nurse

Answer

HIPAA prohibits sharing any resident information with unauthorized individuals; the CNA must redirect to the charge nurse.

Question 4

Which of the following is an example of open-ended communication?

Accepted Answer

'Tell me how you are feeling today.'

Answer

Open-ended questions invite detailed responses rather than simple yes/no answers, encouraging residents to express themselves fully.

Question 5

A CNA notices a colleague speaking harshly to a resident. The best first action is to:

Accepted Answer

Intervene calmly to redirect the interaction, then report to the nurse

Answer

The CNA should calmly intervene to protect the resident and then report the observed abuse to the nurse per facility policy.

CNA Practice Test