CNA Communication And Interpersonal Skills 5

Question 1

A resident who speaks limited English becomes frustrated during care. What is the BEST first action for the CNA?

Accepted Answer

Speak more slowly and use simple words or gestures

Answer

Speaking slowly, using simple language, and gestures can bridge language barriers until a professional interpreter is available.

Question 2

Which behavior by a CNA demonstrates professional boundaries with residents?

Accepted Answer

Accepting small gifts such as candy from residents

Answer

Accepting small token gifts like candy is generally acceptable, while sharing personal problems, home visits, or financial transactions violate professional boundaries.

Question 3

A resident tells the CNA, 'I feel like nobody cares about me.' The BEST therapeutic response is:

Accepted Answer

'I understand you're feeling lonely. Tell me more about that.'

Answer

Acknowledging the feeling and encouraging the resident to elaborate shows empathy and opens therapeutic communication.

Question 4

When documenting a resident's behavior, which entry is MOST appropriate?

Accepted Answer

'Resident refused bath, stating he was tired; reported to nurse.'

Answer

Objective documentation records specific observable behaviors and the resident's own words rather than subjective interpretations.

Question 5

A hearing-impaired resident uses a hearing aid. Before speaking, the CNA should FIRST:

Accepted Answer

Ensure the hearing aid is in place and turned on

Answer

Verifying the hearing aid is properly placed and functioning ensures the resident can hear before communication begins.

CNA Practice Test

CNA Practice Test

CNA Communication And Interpersonal Skills 5