CNA Communication And Interpersonal Skills 4

Question 1

A resident with aphasia after a stroke struggles to find words. The CNA should:

Accepted Answer

Give the resident time and use simple yes/no questions

Answer

Allowing extra time and using simple questions helps residents with aphasia communicate more effectively.

Question 2

A resident refuses care and uses profanity toward the CNA. The CNA should FIRST:

Accepted Answer

Remain calm, step back, and give the resident space before trying again

Answer

Remaining calm, allowing space, and returning later promotes de-escalation and respects resident autonomy.

Question 3

What does the term 'proxemics' refer to in communication?

Accepted Answer

The use of personal space and physical distance in interactions

Answer

Proxemics is the study of personal space and how physical distance affects communication and comfort.

Question 4

Which is the MOST appropriate way to end a conversation with a resident?

Accepted Answer

Tell the resident you enjoyed speaking with them and explain when you will return

Answer

A warm, respectful close that includes when you will return maintains trust and reduces resident anxiety.

Question 5

A family member is angry and yelling at the CNA about their loved one's care. The CNA should:

Accepted Answer

Listen calmly, acknowledge their concern, and involve the charge nurse

Answer

Staying calm, validating concerns, and escalating to the charge nurse is the professional response to an upset family member.

CNA Practice Test