CNA Communication And Interpersonal Skills 4 5

Question 1

A resident tells the CNA they feel like 'no one cares.' The BEST response is:

Accepted Answer

'I can hear that you're feeling lonely. Can you tell me more?'

Answer

Reflecting the resident's feelings and inviting further conversation is a therapeutic response that validates their experience.

Question 2

Cultural competence in communication means:

Accepted Answer

Adjusting communication to respect cultural differences and preferences

Answer

Cultural competence requires adapting communication and care practices to honor each resident's unique cultural background.

Question 3

During handoff report, the CNA should communicate which of the following?

Accepted Answer

Changes in the resident's condition, mood, and any concerns

Answer

Handoff communication must include relevant changes in condition, mood, and outstanding concerns to ensure continuity of care.

Question 4

A resident appears to be in pain but denies it when asked. The CNA should:

Accepted Answer

Observe nonverbal cues and report observations to the nurse

Answer

Nonverbal pain cues such as grimacing or guarding should be observed and reported even when the resident denies pain.

Question 5

Which of the following is an example of a CLOSED question?

Accepted Answer

'Are you in pain right now?'

Answer

Closed questions require a yes or no answer and limit the amount of information the patient can share.

CNA Practice Test