CNA Communication And Interpersonal Skills 4 3

Question 1

A patient who speaks limited English becomes frustrated during care. What is the BEST first step?

Accepted Answer

Request a trained medical interpreter

Answer

A trained medical interpreter ensures accurate communication and protects patient rights and safety.

Question 2

When a resident says 'I don't want to talk right now,' the CNA should:

Accepted Answer

Respect the request and offer to return later

Answer

Respecting a resident's wish for privacy honors their autonomy and builds trust.

Question 3

Which behavior demonstrates empathy during resident interactions?

Accepted Answer

Saying 'I understand how hard that must feel for you'

Answer

Acknowledging a resident's feelings with a validating statement demonstrates empathic communication.

Question 4

A CNA overhears two coworkers gossiping about a resident. The appropriate response is to:

Accepted Answer

Remind coworkers that resident information is confidential

Answer

Gossiping about residents violates confidentiality and professional standards; CNAs should address it directly.

Question 5

A resident constantly rings the call light for minor requests. The BEST approach is to:

Accepted Answer

Round frequently and proactively address common needs

Answer

Proactive rounding addresses needs before they escalate and reduces unnecessary call light use.

CNA Practice Test