CNA Communication And Interpersonal Skills 3

Question 1

A resident becomes tearful when discussing their family. What is the BEST response from the CNA?

Accepted Answer

Sit quietly and offer a reassuring touch if appropriate

Answer

Staying present, listening, and offering comfort through appropriate touch validates the resident's emotions.

Question 2

Which of the following is an example of using 'I' statements in communication?

Accepted Answer

'I feel concerned when you refuse your medication.'

Answer

'I' statements express the speaker's feelings without blaming the other person, reducing defensiveness.

Question 3

A resident who is hard of hearing asks the CNA to repeat something. What should the CNA do?

Accepted Answer

Face the resident, speak clearly, and use a slightly lower pitch

Answer

Facing the resident and speaking clearly at a moderate pace with a lower pitch aids comprehension for those with hearing loss.

Question 4

When a resident accuses a CNA of stealing, the most appropriate first action is to:

Accepted Answer

Report the accusation to the charge nurse immediately

Answer

Accusations must be reported to the charge nurse so the situation can be investigated and documented appropriately.

Question 5

Cultural competence in nursing assistant care means:

Accepted Answer

Recognizing and respecting each resident's cultural beliefs and practices

Answer

Cultural competence requires acknowledging and respecting individual cultural differences to provide person-centered care.

CNA Practice Test