CNA Communication and Interpersonal Skills 1 5

Question 1

During a handoff report, which type of communication is most important for resident safety?

Accepted Answer

Clear, structured SBAR or similar standardized reporting

Answer

Standardized communication formats like SBAR reduce errors during care transitions by ensuring critical information is consistently shared.

Question 2

A resident is visibly crying but says 'I'm fine' when asked. The BEST response is:

Accepted Answer

Sit with the resident, acknowledge the emotion, and offer to listen

Answer

Sitting with the resident and acknowledging the visible distress opens the door to honest communication.

Question 3

Which statement by a CNA demonstrates professional communication with a supervisor?

Accepted Answer

'I have a concern about Mr. Smith's care I'd like to discuss.'

Answer

Professional communication is direct, respectful, and focused on resident care rather than blame.

Question 4

When a resident uses a communication board, the CNA should:

Accepted Answer

Allow adequate time for the resident to point to symbols or words

Answer

Communication boards require patience and time to allow residents with speech impairments to express themselves fully.

Question 5

A resident from a different cultural background declines eye contact during conversations. The CNA should:

Accepted Answer

Recognize this may be a cultural norm and adapt accordingly

Answer

Eye contact norms vary across cultures, and culturally competent care requires adapting communication without judgment.

CNA Practice Test