CNA Communication and Interpersonal Skills 1 4

Question 1

A cognitively intact resident tells a CNA they feel depressed. The BEST response is:

Accepted Answer

'I'll let the nurse know so the right support can be arranged.'

Answer

Reporting a resident's report of depression to the nurse ensures appropriate clinical follow-up and mental health support.

Question 2

Which scenario is an example of a communication barrier in long-term care?

Accepted Answer

A noisy environment that prevents the resident from hearing the CNA

Answer

Environmental noise is a common physical barrier that interferes with effective verbal communication.

Question 3

A resident with aphasia cannot speak but nods their head. The CNA should:

Accepted Answer

Ask yes-or-no questions and observe nodding or gestures

Answer

Yes-or-no questions allow residents with expressive aphasia to participate in their own care decisions.

Question 4

What should a CNA do when another staff member makes a disparaging comment about a resident in the hallway?

Accepted Answer

Redirect the conversation and report the incident per facility policy

Answer

Disrespectful talk about residents violates their dignity and should be addressed through proper reporting channels.

Question 5

A resident expresses anger at the CNA for something that is not the CNA's fault. The BEST response is:

Accepted Answer

Remain calm, acknowledge the resident's feelings, and listen

Answer

Acknowledging feelings de-escalates emotional situations and maintains a therapeutic relationship.

CNA Practice Test