CNA Communication and Interpersonal Skills 1 3

Question 1

A resident who speaks limited English becomes upset during care. What is the BEST first action?

Accepted Answer

Request a professional interpreter or use a translation aid

Answer

Professional interpreters ensure accurate communication and protect patient rights; using untrained family members can compromise privacy and accuracy.

Question 2

When a resident repeatedly asks the same question, the CNA should:

Accepted Answer

Answer calmly and patiently each time without showing frustration

Answer

Cognitive changes such as dementia cause repetitive questioning; responding with patience each time validates the resident and maintains trust.

Question 3

Which action demonstrates therapeutic touch during resident care?

Accepted Answer

Gently holding a distressed resident's hand after asking permission

Answer

Therapeutic touch with consent provides comfort and reassurance while respecting the resident's autonomy.

Question 4

A resident's family member asks the CNA about test results. The CNA should:

Accepted Answer

Refer the family member to the nurse or physician

Answer

CNAs are not authorized to interpret or share medical test results; this falls within the nurse's or physician's scope.

Question 5

Which nonverbal behavior signals that a CNA is actively listening to a resident?

Accepted Answer

Making intermittent eye contact and nodding appropriately

Answer

Eye contact and nodding show engagement and encourage the resident to continue communicating.

CNA Practice Test

CNA Practice Test

CNA Communication and Interpersonal Skills 1 3