POC CNA Login — PointClickCare Guide (2026)
POC CNA login guide for PointClickCare. How to access your CNA portal, troubleshoot login issues, and use the POC system for charting and documentation. 📗
How to Log In to POC CNA (PointClickCare)
PointClickCare (PCC) is the most widely used electronic health record (EHR) system in long-term care, skilled nursing, and senior living facilities. As a CNA, you'll use the POC (Point of Care) module to document patient care, vital signs, ADLs, and other clinical information. Practice with the free CNA practice test on PracticeTestGeeks (3,000+ questions with answer explanations).
POC CNA Login Steps
- Open your facility's POC portal — usually accessed via a tablet, computer, or kiosk at the nursing station
- Enter your username — typically your employee ID or assigned username
- Enter your password — provided by your facility's IT department
- Select your unit/floor — choose the area you're assigned to for your shift
- Begin documenting — access resident care plans, document ADLs, and chart vital signs
Common POC CNA Login URLs
Your facility will provide the specific URL, but common access points include:
For a fuller set of questions on this topic, see our cna written exam practice test resource.
For a fuller set of questions on this topic, see our cna practice test pdf resource.
For a fuller set of questions on this topic, see our cna prometric practice test resource.
- PointClickCare CNA portal: login.pointclickcare.com
- Facility-specific URL: Your facility may have a customized login page
- Mobile app: PointClickCare Companion app (iOS/Android)
CNA: upcoming dates and official changes
- Aug 1, 2026: Connecticut (Prometric) implements new exam pricing: $48 for written only, $48 for oral only, $125 for bundled written and clinical skills, effective August 1, 2026.[5]
- Jul 1, 2026: Idaho (Prometric) raises CNA exam fees to $34 each for written and oral exams, plus test site fees, effective July 1, 2026.[6]
- Passing score (written or oral): Set per state; no national percentage published.[1]
- Retake policy: Minimum 3 attempts required; aides must be told which areas they failed before each retake.[1]
- Validity: 2 years from issuance in most states.[2]
- Renewal: State-specific; typically 2-year cycles with continuing education requirements (12–24 hours per year) and paid-work requirements.[3]
- Delivery (in-person): In-person written or oral exam plus in-person skills demonstration at approved test centers.[1]
- Eligibility (training): Minimum 75 clock hours approved training (federal requirement); at least 16 hours supervised practical training.[1]
- Score release: Days to weeks; varies by state and vendor (no national standard).[4]
Numbers in brackets link to the official sources listed under Sources & last verified. Dates that have passed are removed automatically.
CNA Exam at a Glance
| Item | Detail | Source · Verified |
|---|---|---|
| Passing score (written or oral) | Set per state; no national percentage published[1] | Centers for Medicare & Medicaid Services · Oct 14, 2026 |
| Retake policy | Minimum 3 attempts required; aides must be told which areas they failed before each retake[1] | Centers for Medicare & Medicaid Services · Oct 14, 2026 |
| Validity | 2 years from issuance in most states[2] | archive.regulations.delaware.gov · Oct 14, 2026 |
| Renewal | State-specific; typically 2-year cycles with continuing education requirements (12–24 hours per year) and paid-work requirements[3] | cdph.ca.gov · Oct 14, 2026 |
| Delivery (in-person) | In-person written or oral exam plus in-person skills demonstration at approved test centers[1] | Centers for Medicare & Medicaid Services · Oct 14, 2026 |
| Eligibility (training) | Minimum 75 clock hours approved training (federal requirement); at least 16 hours supervised practical training[1] | Centers for Medicare & Medicaid Services · Oct 14, 2026 |
| Score release | Days to weeks; varies by state and vendor (no national standard)[4] | floridasnursing.gov · Oct 14, 2026 |
Free CNA Study Tools
Interactive CNA resources on PracticeTestGeeks, free to start:
- CNA practice test — 3,000+ questions with instant scoring and answer explanations
- CNA flashcards — review key terms and concepts card by card
- CNA study guide — topic-by-topic overview of what the exam covers
- CNA cheat sheet — one-page printable summary for last-minute review
Important: Never share your POC login credentials with coworkers. Each CNA must use their own login to maintain accurate documentation and comply with HIPAA regulations. Your login creates a digital signature on every entry you make.
What is PointClickCare POC?
PointClickCare is a cloud-based electronic health record system used by over 70% of long-term care facilities in the United States and Canada. The POC (Point of Care) module is specifically designed for CNAs and direct care staff to document patient care at the bedside.
What CNAs Use POC For
- ADL documentation: Record assistance with bathing, dressing, eating, toileting, and mobility
- Vital signs: Enter blood pressure, pulse, temperature, respirations, oxygen saturation, and weight
- Intake and output: Track fluid intake and urinary/bowel output
- Repositioning: Document turning schedules and skin checks
- Behavior monitoring: Record mood, behavior changes, and fall risk observations
- Care plan review: Access each resident's individualized care plan and follow it
POC CNA Login Troubleshooting
Common Login Issues
- 'Invalid credentials' error: Double-check username and password. Passwords are case-sensitive. If locked out, contact your charge nurse or IT department.
- Forgot password: Contact your facility's IT help desk or administrator for a password reset. Do NOT try to guess — too many attempts will lock your account.
- Portal not loading: Check your internet/WiFi connection. Try refreshing the page. If on a tablet, restart the device.
- Can't see your assigned residents: Make sure you selected the correct unit/floor after logging in. If still missing, your assignment may not have been entered — check with charge nurse.
- Session timeout: POC automatically logs out after 15-20 minutes of inactivity for security. Log back in to continue documenting.
Best Practices
- Document care as close to real-time as possible (don't wait until end of shift)
- Always log out when leaving a shared device
- Never document care that wasn't performed
- Report any system issues to IT immediately
- ✓Log in with YOUR credentials (never share)
- ✓Verify you're on the correct unit/floor
- ✓Review assigned resident care plans at start of shift
- ✓Document ADLs immediately after performing care
- ✓Enter vital signs as soon as measured
- ✓Record I&O (intake and output) throughout shift
- ✓Document repositioning and skin checks
- ✓Note any changes in resident condition
- ✓Report abnormal findings to charge nurse AND document
- ✓Log out from all devices at end of shift
CNA: Pros and Cons
- +cna — cNA credential is recognized by employers and industry professionals
- +Higher earning potential compared to non-credentialed peers
- +Expanded career opportunities and professional advancement
- +Structured learning path builds comprehensive knowledge
- +Professional development that stays current with industry standards
- −Preparation requires significant time and study commitment
- −Associated costs for exams, materials, and renewal fees
- −Continuing education needed to maintain credentials
- −Competition for advanced positions can be challenging
- −Requirements and standards may vary by state or region
Pros and Cons at a Glance
| Pros | Cons |
|---|---|
| cna — cNA credential is recognized by employers and industry professionals | Preparation requires significant time and study commitment |
| Higher earning potential compared to non-credentialed peers | Associated costs for exams, materials, and renewal fees |
| Expanded career opportunities and professional advancement | Continuing education needed to maintain credentials |
| Structured learning path builds comprehensive knowledge | Competition for advanced positions can be challenging |
| Professional development that stays current with industry standards | Requirements and standards may vary by state or region |
💻 What does "POC" stand for in PointClickCare?
POC stands for Point of Care — the bedside module inside PointClickCare (PCC) that CNAs use to document resident care, vital signs, and ADLs in real time while at the nursing station or resident's room.
START FREE CNA PRACTICE TEST🔑 What credentials do I need for POC CNA login?
You need the username (often your employee ID) and password assigned by your facility's IT department. There is no public sign-up — your employer must create your PointClickCare account first.
START FREE CNA PRACTICE TEST🏥 How widely is PointClickCare used?
PointClickCare is used by over 70% of long-term care and skilled nursing facilities in the United States and Canada, making it the most common EHR system a new CNA will encounter on the job.
START FREE CNA PRACTICE TEST📱 Can I access POC from a phone or tablet?
Yes, if your facility enables it. The PointClickCare Companion mobile app (iOS and Android) lets CNAs chart ADLs and vitals directly from a tablet or smartphone at the point of care.
START FREE CNA PRACTICE TEST⏱️ How long before POC logs me out automatically?
PointClickCare typically auto-logs out after 15-20 minutes of inactivity for HIPAA security compliance. Save your documentation as you go so you don't lose entries when a session times out.
START FREE CNA PRACTICE TEST📋 What do CNAs document inside POC?
CNAs use POC to record ADLs (bathing, dressing, eating, toileting, mobility), vital signs, intake and output, repositioning and skin checks, and behavior or fall-risk observations for each assigned resident.
START FREE CNA PRACTICE TEST🚫 Can I use a coworker's POC login?
No. Every CNA must log in with their own unique credentials. Sharing logins breaks the digital signature tied to each entry and violates HIPAA and most facility policies — it can also cost you your job.
START FREE CNA PRACTICE TEST🔒 Why does PointClickCare require unique logins?
Each login creates an auditable digital signature on every chart entry, which is required for HIPAA compliance and for facilities to prove who provided and documented specific resident care.
START FREE CNA PRACTICE TEST🌐 What if my facility's POC URL is different from login.pointclickcare.com?
Many facilities use a custom or branded login URL provided by their administrator rather than the generic PointClickCare address. Always use the exact link your facility gives you, and bookmark it for quick access.
START FREE CNA PRACTICE TEST❗ What should I do if POC is locked me out?
Stop trying to guess your password — repeated failed attempts lock the account further. Contact your charge nurse or facility IT help desk directly for a reset; CNAs cannot reset their own PointClickCare password.
START FREE CNA PRACTICE TESTSample CNA Practice Questions
Try these questions from our free CNA practice tests. The correct answer and an explanation follow each question.
A resident wants to make a private phone call. The CNA should:
- A. Stay nearby in case the resident needs assistance with the call
- B. Ensure the resident has access to a phone in a private area
- C. Listen in to monitor for safety concerns
- D. Inform the charge nurse before allowing the call
Answer: B. Ensure the resident has access to a phone in a private area
Residents have the right to make telephone calls in private, and the CNA should facilitate access without monitoring the conversation.
The MOST important reason for using soap and water to clean a client’s skin after elimination is to
- A. help the client feel clean and fresh.
- B. keep the facility's linen costs down.
- C. prevent soiling of the bed linens.
- D. remove feces and urine from the skin.
Answer: D. remove feces and urine from the skin.
The most important reason for using soap and water to clean a client's skin after elimination is to thoroughly remove feces and urine. This prevents skin irritation, breakdown, and the spread of bacteria, which can lead to infections. While feeling clean is a benefit, the primary goal is hygiene and infection control to protect skin integrity.
All of the following are clues to aggressive behavior EXCEPT
- A. depressed mood
- B. clenched jaw
- C. rocking
- D. pacing
Answer: A. depressed mood
Depressed mood is typically associated with sadness, withdrawal, and lack of energy, not with aggressive behavior. Clenched jaw, rocking, and pacing are all physical indicators that can signal increasing anxiety, agitation, or frustration, which often precede or accompany aggressive outbursts.
When cleaning dentures, why do you line the sink with paper towels?
- A. To have necessary supplies to dry the dentures
- B. To lay the dentures on after they are cleaned
- C. To keep the sink clean while brushing the dentures.
- D. To keep the dentures from breaking if they are dropped
Answer: D. To keep the dentures from breaking if they are dropped
Dentures are fragile and can easily break if dropped onto a hard surface like a porcelain sink. Lining the sink with paper towels or a washcloth provides a cushioned surface, protecting the dentures from damage. This simple precaution helps prevent costly replacements and ensures the patient's dentures remain intact and functional.
Official Resources
- PointClickCare Official Login Portal — the real, official sign-in page for CNAs and other staff to access POC charting; always verify the address matches this domain exactly before entering credentials.
- PointClickCare Corporate Website — the software vendor's official site, with product information and company contact details for facilities and IT administrators who manage staff accounts.
Sources & last verified
- Centers for Medicare & Medicaid Services — passing score, retake policy, delivery, eligibility (official source). “The State shall establish the passing standard for the written or oral examination and for the skills demonstration.” Verified Oct 14, 2026.
- archive.regulations.delaware.gov — validity (official source). “CNA certification shall be effective for 2 years following the date of issue and shall expire 2 years following such date” Verified Oct 14, 2026.
- cdph.ca.gov — renewal (official source). “Certificates are renewed every two years, and the required training is 48 hours of in-service training or continuing education” Verified Oct 14, 2026.
- floridasnursing.gov — score release (official source). “After you pass both components and your application is fully processed, the Board adds you to the Registry and mails your certificate. The process can…” Verified Oct 14, 2026.
- prometric.com — other (official source). “Effective August 1, 2026, the following exam pricing will be implemented” Verified Oct 14, 2026.
- prometric.com — other (official source). “Effective July 1, 2026, the following exam pricing will be implemented: $34 written, $34 oral, plus test site fees” Verified Oct 14, 2026.
How we verify: editorial & fact-checking policy. Report an error: contact us.
About the Author
Registered Nurse & Healthcare Educator
Johns Hopkins University School of NursingDr. Sarah Mitchell is a board-certified registered nurse with over 15 years of clinical and academic experience. She completed her PhD in Nursing Science at Johns Hopkins University and has taught NCLEX preparation and clinical skills courses for nursing students across the United States. Her research focuses on evidence-based exam preparation strategies for healthcare certification candidates.