CNA Communication And Interpersonal Skills 3

Question 1

Which of the following is an example of non-verbal communication that a CNA should be aware of?

Accepted Answer

Crossing your arms and sighing while a resident speaks

Answer

Crossing arms and sighing are non-verbal cues that communicate impatience, defensiveness, or disinterest — which can significantly undermine the therapeutic relationship even when words are professionally appropriate.

Question 2

A resident with hearing impairment does not seem to understand the CNA's instructions about taking a deep breath during care. Which communication adaptation is MOST effective?

Accepted Answer

Face the resident directly, speak at a normal pace at eye level, and demonstrate the action

Answer

Facing the resident directly at eye level, speaking clearly at a normal (not shouted) pace, and demonstrating the action provides both lip-reading cues and visual demonstration that aids comprehension for hearing-impaired residents.

Question 3

What is the primary purpose of a care conference for a long-term care resident?

Accepted Answer

To discuss the resident's care plan with the interdisciplinary team, resident, and family to ensure goals are met

Answer

A care conference is an interdisciplinary meeting of the care team, resident, and family to review the resident's condition, progress toward goals, current care plan, and make adjustments to ensure the plan reflects the resident's needs and wishes.

Question 4

A resident tells the CNA that another staff member was rude to them and used an offensive name. How should the CNA respond?

Accepted Answer

Acknowledge the resident's experience, report the complaint to the nurse or supervisor, and document it

Answer

The CNA should validate the resident's experience, assure them the concern will be reported, notify the nurse or supervisor promptly, and document the complaint objectively — treating this as a potential resident rights violation.

Question 5

A resident with aphasia from a stroke can understand language but has difficulty speaking. Which approach best supports communication with this resident?

Accepted Answer

Ask only yes/no questions and use communication boards or picture cards as supplemental tools

Answer

With expressive aphasia, the resident understands communication but has difficulty producing speech. Yes/no questions and communication boards provide accessible ways for the resident to express themselves meaningfully.

CNA Practice Test

CNA Practice Test

CNA Communication And Interpersonal Skills 3