CNA Communication And Interpersonal Skills 2

Question 1

A resident becomes tearful and tells the CNA, 'I just feel like nobody cares about me anymore.' Which response best demonstrates therapeutic communication?

Accepted Answer

'I hear you — it sounds like you're feeling very alone right now. Can you tell me more?'

Answer

Reflecting the resident's feeling ('feeling very alone') and inviting further sharing ('Can you tell me more?') validates their experience without minimizing or deflecting, which is the foundation of therapeutic communication.

Question 2

Which of the following is an example of a closed-ended question?

Accepted Answer

'Did you sleep well last night?'

Answer

'Did you sleep well last night?' is a closed-ended question because it can be answered with a simple yes or no, limiting the depth of information gathered.

Question 3

A CNA is helping a resident who speaks limited English. The resident's adult son is present and offers to translate. What should the CNA consider?

Accepted Answer

Request a qualified medical interpreter if possible, as family members may omit or alter information

Answer

While family members may assist in non-clinical conversations, professional medical interpreters are recommended for clinical care because they translate accurately and completely without the emotional or cultural filtering that family members may apply.

Question 4

Which behavior demonstrates active listening by the CNA during a conversation with a resident?

Accepted Answer

Facing the resident, maintaining comfortable eye contact, and nodding appropriately

Answer

Active listening is demonstrated by orienting the body toward the speaker, maintaining appropriate eye contact, using non-verbal cues like nodding to show engagement, and minimizing distractions.

Question 5

When a resident's family member criticizes the care being provided and demands to speak with 'someone in charge,' what is the most appropriate CNA response?

Accepted Answer

Listen calmly, acknowledge their concern, and notify the nurse or supervisor immediately

Answer

The CNA should listen without becoming defensive, acknowledge the family member's concern, and promptly notify the nurse or supervisor — who has the authority and responsibility to address care-related complaints.

CNA Practice Test

CNA Practice Test

CNA Communication And Interpersonal Skills 2