CMCA Communication and Community Relations 2

Question 1

A board member posts negative personal comments about a homeowner on a community Facebook group. As the manager, what should you recommend?

Accepted Answer

Advise the board member to remove the post and remind the board of proper communication protocols

Answer

A board member's public statements about homeowners can expose the association to liability; the manager should advise removal and establish clear social media guidelines.

Question 2

What is the purpose of an annual community survey sent to homeowners?

Accepted Answer

To gather homeowner feedback on services, priorities, and satisfaction to inform planning

Answer

Annual surveys are non-binding feedback tools that help the board and manager understand homeowner priorities and satisfaction levels.

Question 3

Which of the following is an example of proactive community communication?

Accepted Answer

Sending a construction notice to affected residents two weeks before work begins

Answer

Proactive communication anticipates homeowner needs and shares information before issues arise, such as notifying residents in advance of disruptive work.

Question 4

When handling a dispute between two homeowners, a community manager should PRIMARILY:

Accepted Answer

Act as a neutral facilitator, applying governing documents consistently to both parties

Answer

The manager's role in disputes is to apply the governing documents fairly and consistently without favoritism to maintain credibility and community trust.

Question 5

A homeowner with limited English proficiency struggles to understand association notices. What is a best practice for the manager?

Accepted Answer

Work with the board to provide translations or multilingual resources for key communications where practical

Answer

Providing translated materials where practical demonstrates good faith, supports fair enforcement, and reduces discrimination risk.

CMCA - Certified Manager of Community Associations Practice Test

CMCA - Certified Manager of Community Associations Practice Test

CMCA Communication and Community Relations 2