CMCA Communication and Community Relations 2

Question 1

A board member posts negative personal comments about a homeowner on a community Facebook group. As the manager, what should you recommend?

Accepted Answer

Advise the board member to remove the post and remind the board of proper communication protocols

Answer

Encourage other board members to support the post to show board unity

Answer

Report the board member to the state licensing board immediately

Answer

Ignore the situation as it occurred on a personal social media platform

Question 2

What is the purpose of an annual community survey sent to homeowners?

Accepted Answer

To gather homeowner feedback on services, priorities, and satisfaction to inform planning

Answer

To replace the formal voting process for bylaw amendments

Answer

To create a binding record of homeowner preferences that the board must follow

Answer

To identify homeowners in violation of the rules

Question 3

Which of the following is an example of proactive community communication?

Accepted Answer

Sending a construction notice to affected residents two weeks before work begins

Answer

Responding to homeowner complaints only after they escalate to the board

Answer

Publishing financials only when homeowners specifically request them

Answer

Updating the community website once per year

Question 4

When handling a dispute between two homeowners, a community manager should PRIMARILY:

Accepted Answer

Act as a neutral facilitator, applying governing documents consistently to both parties

Answer

Take sides with the homeowner who has lived in the community longer

Answer

Avoid involvement to prevent the manager from being named in any lawsuit

Answer

Automatically favor the homeowner who is current on their assessments

Question 5

A homeowner with limited English proficiency struggles to understand association notices. What is a best practice for the manager?

Accepted Answer

Work with the board to provide translations or multilingual resources for key communications where practical

Answer

Inform the homeowner that all official communications are in English only and there are no alternatives

Answer

Ask a neighboring homeowner to translate on the association's behalf

Answer

Excuse the homeowner from all rules since they cannot understand them

Question 6

What is the primary risk of over-communicating minor or routine issues to the full homeowner community?

Accepted Answer

It can cause communication fatigue, causing residents to ignore future important notices

Answer

Homeowners will become too engaged in association governance

Answer

Increased transparency always leads to more homeowner disputes

Answer

It violates most state condominium acts

Question 7

Which document type serves as the formal record of decisions made at a board meeting and must be maintained in association records?

Accepted Answer

Board meeting minutes approved by the board

Answer

The manager's activity report

Answer

The agenda distributed before the meeting

Answer

Email threads among board members discussing agenda items