CMC Change Implementation 2

Question 1

Which technique involves piloting a change in one department before rolling it out organization-wide?

Accepted Answer

Pilot testing

Answer

Pilot testing applies the change in a controlled, limited setting to identify issues before full-scale deployment.

Question 2

A change manager notices that middle managers are passively undermining a new process. This behavior is best described as:

Accepted Answer

Passive resistance

Answer

Passive resistance involves indirect opposition such as foot-dragging, non-compliance, or subtle sabotage rather than open confrontation.

Question 3

In Kotter's 8-Step Model, what is the primary purpose of 'creating a guiding coalition'?

Accepted Answer

To assemble a powerful group to lead the change

Answer

The guiding coalition is a team with enough power, credibility, and skills to drive the change effort forward.

Question 4

Which change implementation approach is most appropriate when time is critical and stakeholder buy-in is low?

Accepted Answer

Directive

Answer

A directive approach uses authority to impose change quickly, which is necessary when urgency outweighs the time available for consensus-building.

Question 5

The 'J-Curve' model of change performance suggests that productivity will:

Accepted Answer

Drop initially before eventually rising above baseline

Answer

The J-Curve shows that performance typically dips when change is first implemented before recovering and surpassing the original level.

(CMC) Chartered Management Consultant Practice Test