CMC Stakeholder Management & Communication

Question 1

What is the primary purpose of stakeholder mapping in a management consulting engagement?

Accepted Answer

To categorize stakeholders by their level of power/influence and interest in the project

Answer

To document project milestones and deliverable timelines

Answer

To allocate consulting fees among client departments

Answer

To create an organizational hierarchy chart for the client

Question 2

In the power/interest matrix, which quadrant requires the strategy of 'manage closely'?

Accepted Answer

High power, high interest

Answer

Low power, high interest

Answer

High power, low interest

Answer

Low power, low interest

Question 3

What does RACI stand for in project communication and responsibility frameworks?

Accepted Answer

Responsible, Accountable, Consulted, Informed

Answer

Respond, Authorize, Control, Implement

Answer

Review, Assign, Coordinate, Integrate

Answer

Report, Approve, Communicate, Implement

Question 4

Which communication approach is most appropriate for a 'keep satisfied' stakeholder (high power, low interest)?

Accepted Answer

Targeted updates on key decisions that directly affect their area

Answer

Daily detailed updates on all project activities

Answer

Weekly project reports covering all work streams

Answer

Minimal communication unless critical problems arise

Question 5

A stakeholder register typically includes all of the following EXCEPT:

Accepted Answer

Stakeholder salary and personal compensation data

Answer

Stakeholder contact information and organizational role

Answer

Stakeholder influence and interest levels

Answer

Preferred communication methods and frequency

Question 6

In consulting, who is typically defined as the 'ultimate client'?

Accepted Answer

The individual or group with final authority and accountability for the engagement's outcomes

Answer

The department with the largest budget allocation for the engagement

Answer

The department head who initially requested the consulting engagement

Answer

The external regulatory body overseeing the client's industry

Question 7

When conflicting stakeholder interests are identified during an engagement, which approach best supports effective stakeholder management?

Accepted Answer

Conduct thorough needs assessments to understand underlying interests and seek common ground

Answer

Automatically prioritize the most senior stakeholder's position

Answer

Delay the engagement until all stakeholders reach full agreement

Answer

Present a single recommendation and ignore minority stakeholder views