Stakeholder Management & Communication Flashcards
7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management & Communication flashcards as text
What is the primary purpose of stakeholder mapping in a management consulting engagement?
Answer: To categorize stakeholders by their level of power/influence and interest in the project
Stakeholder mapping categorizes stakeholders by power/influence and interest to guide how consultants prioritize and tailor engagement with each group.
In the power/interest matrix, which quadrant requires the strategy of 'manage closely'?
Answer: High power, high interest
Stakeholders with high power and high interest require close management because they significantly influence outcomes and are deeply invested in the engagement.
What does RACI stand for in project communication and responsibility frameworks?
Answer: Responsible, Accountable, Consulted, Informed
RACI defines four role types in project tasks: who is Responsible for doing the work, Accountable for outcomes, Consulted for input, and Informed of progress.
Which communication approach is most appropriate for a 'keep satisfied' stakeholder (high power, low interest)?
Answer: Targeted updates on key decisions that directly affect their area
High-power, low-interest stakeholders should receive targeted updates on decisions relevant to them to maintain their satisfaction without overwhelming them with operational details.
A stakeholder register typically includes all of the following EXCEPT:
Answer: Stakeholder salary and personal compensation data
A stakeholder register captures identification, interests, influence, communication preferences, and engagement strategies, but personal compensation data is irrelevant to managing stakeholder relationships.
In consulting, who is typically defined as the 'ultimate client'?
Answer: The individual or group with final authority and accountability for the engagement's outcomes
The 'ultimate client' is the person or group with final decision-making authority and accountability — they determine whether the engagement truly delivers value.
When conflicting stakeholder interests are identified during an engagement, which approach best supports effective stakeholder management?
Answer: Conduct thorough needs assessments to understand underlying interests and seek common ground
Conducting needs assessments uncovers the underlying interests behind conflicting positions, enabling consultants to find integrative solutions that are acceptable to multiple parties.