CMC Change Implementation 2 — Questions and Answers
Question 1: Which technique involves piloting a change in one department before rolling it out organization-wide?
- Parallel running
- Phased implementation
- Pilot testing (Correct answer)
- Force field analysis
Correct answer: Pilot testing
Pilot testing applies the change in a controlled, limited setting to identify issues before full-scale deployment.
Question 2: A change manager notices that middle managers are passively undermining a new process. This behavior is best described as:
- Active resistance
- Passive resistance (Correct answer)
- Constructive conflict
- Change fatigue
Correct answer: Passive resistance
Passive resistance involves indirect opposition such as foot-dragging, non-compliance, or subtle sabotage rather than open confrontation.
Question 3: In Kotter's 8-Step Model, what is the primary purpose of 'creating a guiding coalition'?
- To identify financial resources
- To assemble a powerful group to lead the change (Correct answer)
- To communicate the change vision
- To remove obstacles to change
Correct answer: To assemble a powerful group to lead the change
The guiding coalition is a team with enough power, credibility, and skills to drive the change effort forward.
Question 4: Which change implementation approach is most appropriate when time is critical and stakeholder buy-in is low?
- Collaborative
- Directive (Correct answer)
- Consultative
- Participative
Correct answer: Directive
A directive approach uses authority to impose change quickly, which is necessary when urgency outweighs the time available for consensus-building.
Question 5: The 'J-Curve' model of change performance suggests that productivity will:
- Rise steadily from the start of change
- Drop initially before eventually rising above baseline (Correct answer)
- Remain flat during transition
- Rise then fall as novelty wears off
Correct answer: Drop initially before eventually rising above baseline
The J-Curve shows that performance typically dips when change is first implemented before recovering and surpassing the original level.
Question 6: When embedding change into organizational culture, which action is most critical?
- Issuing a policy memo announcing the change is permanent
- Linking the change to succession planning and onboarding (Correct answer)
- Reducing the change management budget once goals are met
- Transferring ownership to the IT department
Correct answer: Linking the change to succession planning and onboarding
Embedding change requires institutionalizing new behaviors through HR processes such as hiring, promotion criteria, and onboarding.
Question 7: A RACI matrix is used during change implementation primarily to:
- Measure employee satisfaction with the change
- Clarify roles and accountabilities for change activities (Correct answer)
- Estimate the financial cost of transition
- Sequence tasks on a Gantt chart
Correct answer: Clarify roles and accountabilities for change activities
A RACI matrix maps who is Responsible, Accountable, Consulted, and Informed for each activity, preventing confusion and gaps.
CMC Change Implementation 2
Which technique involves piloting a change in one department before rolling it out organization-wide?